Privacy Policy

Your privacy and security is very important to Lakravi Enterprises and we take it very seriously.

This Privacy Policy (“Policy”) describes how Lakravi Enterprises (the “Site” or “we” or “Us” or “Our”) collects, uses, and discloses your Personal Information when you visit or make a purchase.

Unless otherwise stated, this policy describes and governs the information collection, use, and sharing practices of Lakravi Enterprises with respect to your use of our website www.lakravi.com and the service we provide and/or host on our servers.

We may modify or update this Privacy Policy from time to time in line with GDPR requirements to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last updated’ header as below.

It may be updated in the future and we will post the new version here on our website. We will never deviate from our overall philosophy of maintaining your privacy, though.

However, if you do not agree to this privacy policy, please do not use our service.

1. Our Principle

Lakravi Enterprises has designed this policy to be consistent with the following.

  • Privacy Policies should be readable, easy to find and easy to understand.
  • Data collection, storage and processing should be simplified as much as possible to enhance security and ensure consistency.
  • To meet the expectations of the uses.

2. What information we collect about you

Your personal data -In this policy “Personal data” is referred to as;

  • Any information you provide, on the www.lakravi.com website (including any forms you complete) or in connection with your order, or during an electronic mail enquiry about you.
  • We may collect information in various ways, such as when you:
  1. Make a purchase.
  2. Contact us or provide feedback.
  • Personal data include your name, your email address, address including postcode, telephone number and geographical location and any other personal information which you provide when you contact us.
  • We may also collect additional information if you contact us for customer support.
  • When you visit the site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases.

Device information –

  • Personal Information such as version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site will be collected.
  • We collect device information for analytical purposes to usage optimization and to load the Site accurately for you.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor The 100 Solutions.

Order information

  • Personal Information such as name, billing address, shipping address, email address, and phone number will be collected.
  • We collect personal information to:
  • Provide products to you to fulfill our contract;
  • Arrange for shipping and to provide invoices and/ or order confirmations
  • Understand and responding to customer feedback;
  • for advertising, promotions
  • for risk or fraud mitigation
  • Communicating with you or provide you with information.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor The 100 Solutions.

Minors

We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us www.lakravi.com is not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.

If you are the parent or guardian and believe your child has provided us with personal information please contact us at the address below to request deletion.

When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to time.

3. How we use the information we collect

We use your personal data for legitimate business reasons, for example email you when your order has been received. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning Lakravi Enterprises or an order you have placed; to record your personal preferences; to personalize our services to you (such as by pre-populating fields to make it easier for you to provide information when you return to the Lakravi Enterprises. It will also enable us to produce reports you request as part of the services we provide.

Contacting you for Marketing Purposes – We may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to let you know about Lakravi Enterprises and/or third-party services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, just contact us using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to one working day to take effect. To stop receiving emails from Lakravi Enterprises itself or unsubscribe from our mailing list.

Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject.

4. Why do we use your personal data?

We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you.

We collect your personal data because we have legitimate business interests such as to;

  • Provide products to you to fulfill our contract;
  • Understand how our customers use our products, services and websites;
  • Understand and respond to customer feedback;
  • Researching and analyzing customer requirements;
  • Develop and improve our products;
  • patterns of usage, such as abandoned cart data, so we can understand how what people are interested in buying from Lakravi Enterprises;
  • For risk or fraud mitigation;
  • To improve our website;
  • For advertising, promotions;

5. How we share information we collect

Except as described in this policy, Lakravi Enterprises does not divulge any personal information gathered via its services to third parties. We may share your personal data with third parties in certain circumstances:

  • In the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of Lakravi Enterprises website users or relating to Lakravi Enterprises users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection or unlawful activity.

We also utilize a number of carefully selected third parties to help provide our services to you. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum.

No ownership rights to the data will be transferred to any third party.

Sub-processors we use:

Name

The 100 Solutions (PVT).LTD.

Service Provided

ECommerce provider for website design, hosting and data storage.

6. How long do we store your data for?

We only store your data for as long as necessary for the purposes of processing set out in this policy.

Data Retention Policy

Category

Order Data

Invoice’s

What personal information is kept?

Name, email, address

Name, email, address

How long is it kept for?

Please note personal information should only be kept for as long as is needed for the intention it was provided.

Please note personal information should only be kept for as long as is needed for the intention it was provided.

7. How to access and control your information

You are free to change your personal details which you have provided to us previously at any time. You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. Please see “Your Individual Rights” below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires.

Your individual rights

We comply with GDPR and CCPA requirements.

7.1. Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us. See Section “How to Contact Us” at the end of this policy.

7.2. Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at the end of this policy.

7.3. Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.4. Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.5. Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.

7.6. Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.7. Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.8. Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.

7.9. Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy.

8. Data security

We take security and privacy seriously. We will endeavor to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction.

9. How to Contact Us

If you have any queries relating to this Privacy Policy or Lakravi Enterprises use of your personal or financial data, please contact lakravienterprises@gmail.com or alternatively write to Lakravi Enterprises, 491, Lake Road, Hokandara, Sri Lanka.

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